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immixTechncalc~gy, Inc.
<br />8sutrsidiary~ urxnts~ra..~
<br />Availability: Currently ONLY available in Australia, Canada, China, Mexico, New Zealand, and United States.
<br />Conditions:
<br />• Batching (defined as 2 or more terminals) voids the turn-around time.
<br />• Ordering Activity will be charged Contractor' current time and materials rate for the installation (professional services) of any
<br />software or firmware upgrades, if available, and if requested.
<br />• Equipment Support Services do NOT include the replacement of "consumables." In addition, Depot Support Services do NOT
<br />include the repair of damages, and Ordering Activity will not attempt to return damaged Product, resulting from:
<br />1. Any cause external to the Products including, but not limited to, electrical work, fire, flood, water, wind, lightning,
<br />transportation, or any act of God;
<br />2. Ordering Activity's failure to continually provide a suitable installation environment (as indicated in Contractor's published
<br />installation guidelines) including, but not limited to, adequate electrical power;
<br />3. Ordering Activity's improper use, relocation, packaging, refinishing, management or supervision of the Product(s) or other
<br />failure to use Products in accordance with Contractor' published specifications;
<br />4. Ordering Activity's use of the Products for purposes other than those for which they are designed or the use of accessories
<br />or supplies not approved by Contractor;
<br />5. Government imposed sanctions, rules, regulations or laws preventing the shipment of the Products; or
<br />6. Ordering Activity's repair, attempted repair or modification of the Products.
<br />• Terminals are warranted for 90 days from date of shipment.
<br />This service includes access to equipment service packs /firmware updates available on the Contractor customer portal. Ordering Activity
<br />must sign up for email alerts to get notified of the release of new service packs on the Contractor customer portal.
<br />Depot Exchange Service.
<br />This service was designed for those Ordering Activities who keep their own inventory of spare terminals and options.
<br />How it works:
<br />• Ordering Activity contacts Contractor to troubleshoot the problem. If unable to resolve the issue, Ordering Activity is issued a Return
<br />Material Authorization (RMA) Case number to return the unit to Contractor for repair.
<br />• Ordering Activity installs its spare unit from its inventory.
<br />• Ordering Activity sends the terminal needing service back to the Contractor Equipment Services Center.
<br />• Upon receipt of product, Contractor shall repair the product within ten (10) business days and return to you by regular surface
<br />transportation.
<br />Availability:NOT available in Australia, China and New Zealand.
<br />Conditions:
<br />• Batching (defined as 2 or more terminals) voids the turn-around time.
<br />• Ordering Activity will be charged Contractors current time and materials rate for the installation (professional services) of any
<br />software or firmware upgrades, if available, and if requested.
<br />• Equipment Support Services do NOT include the replacement of "consumables." In addition, Depot Support Services do NOT
<br />include the repair of damages, and Ordering Activity will not attempt to return damaged Product, resulting from:
<br />1. Any cause external to the Products including, but not limited to, electrical work, fire, flood, water, wind, lightning,
<br />transportation, or any act of God;
<br />2. Ordering Activity's failure to continually provide a suitable installation environment (as indicated in Contractor' published
<br />installation guidelines) including, but not limited to, adequate electrical power;
<br />3. Ordering Activity's improper use, relocation, packaging, refinishing, management or supervision of the Product(s) or other
<br />failure to use Products in accordance with Contractor published specifications;
<br />4. Ordering Activity's use of the Products for purposes other than those for which they are designed or the use of accessories
<br />or supplies not approved by Contractor;
<br />5. Government imposed sanctions, rules, regulations or laws preventing the shipment of the Products; or
<br />6. Ordering Activity's repair, attempted repair or modification of the Products.
<br />• Repairs are warranted for 90 days from date of shipment.
<br />This service includes access to equipment service packs !firmware updates available on the Contractor customer portal. Ordering Activity
<br />must sign up for email alerts to get notified of the release of new service packs on the Contractor customer portal.
<br />Per~vent Repair Service
<br />Per-event rates apply to Ordering Activities without an equipment support agreement. The Contractor Equipment Services center will attempt
<br />to repair any repairable defective item within 15 business days after receipt at the current Per-event pricing. The product will be returned by
<br />regular surface transportation.
<br />How it works:
<br />• Ordering Activity contacts Contractor to get a Return Material Authorization (RMA) Case number to return the unit to Contractor for
<br />repair.
<br />GS-35F-0265X www.immixtechnology.com Page 51-lti:i
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