2011-199 Finance - IMMIX Technology for Kronos Automated Time Keeping System

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irnrnixTechnal~gy, Inc.: a aabsidiary a# iesdnixfir Web-based, self-paced recorded training modules for Ordering Activity's Contractor application. These training recordings are short in duration and are available anytime and anywhere via the intemet. (v) Technical Insider (Available to Gold and Platinum level customers) The Technical Insider offers best practices, procedures, and tools and is available through Contractor's customer portal. (vi) Brown Bag Sessions (Available to Gold and Platinum level customers) Training over the Internet on a variety of topics pertaining to the Contractor system. Contractor Global Support offers these Brown Bag workshops in a structured online format without costly travel or interruption to schedule. These sessions are one hour in length and are FREE for all Contractor customers with Gold or Platinum support agreements. (vii) HR and Payroll Answerforce (Available to Gold and Platinum level customers) HR and Payroll Answerforce enables Ordering Activity to facilitate communication between employees, managers and HR professionals. It provides managers and employees with current HR information they need to make effective decisions. Experience an award-winning user interface which delivers up-to-date human resources, employee benefits, compensation, employment and regulatory information directly to desktop. (viii) SHRM e-Leaming (Available to Gold and Platinum level customers) SHRM e-Leaming is an online educational environment that delivers just-in-time training to HR professionals through a series of HR-related mini-courses. SHRMe-Leaming courses are facilitated by leading industry experts and presentations range from 60 to 90 minutes in length. (ix) Interactive Forms (Available to Platinum level customers) Instant access to a comprehensive and easy-to-use library of HR and Employment & Payroll Tax forms and instructions. Ordering Activity can access, fill out, save, print, and maintain over 730 HR forms and 2500 Payroll forms. (x) Service Packs (Available to all Support Agreement customers) Contractor Support Services entitles all Ordering Activities who purchase a support agreement to the latest available product version upgrades, updates and enhancements, and documentation released during the agreement period, available on CD or downloadable from the Contractor customer portal. Protecting Ordering Activity's investment is where Contractor's coverage begins as an Ordering Activity embarks on its journey to increased knowledge and improved business performance. This service feature entitles Ordering Activity to the latest available product releases, updates/patches and legislative updates for the Workforce Payroll'TM module. For many products, the latest support releases (service packs) or legislative updates are posted on the customer portal for Ordering Activity to download and install. Ordering Activity must sign up for email alerts to get notified of the release of new service packs on the Contractor customer portal. (xi) Knowledge Base (Available to all Support Agreement customers) Accessed by our customers thousands of times per month, this online database currently contains thousands of answers to questions about Contractor products. Type in a question and the knowledge base suggests a solution. It is tightly integrated with Contractor's Global Support case management system and captures the real-world experience of its support engineers. The knowledge base is constantly updated. When Contractors support engineers encounter and resolve new situations, they can automatically submit new solutions to the knowledge base. (xii) Frequently Asked Questions (Available to all Support Services customers) Conveniently organized and continuously populated from the knowledge base, FAOs truly represent those issues that customers ask about most. Before querying the knowledge base, try the FAQs to find your answers or get ahead of issues you may not be aware of. (xiii) eCase management (Available to all Support Agreement customers) For Ordering Activity's convenience, Contractor gives Ordering Activity direct access to Contractors electronic case management system. Ordering Activity may make its own notes to help explain what it is encountering. Ordering Activity's case is formally assigned a number and subject to all the normal tracking and routing mechanisms. Cases are reviewed Monday-Friday, during the business hours of the applicable Contractor support center, excluding Contractor holidays. Should Ordering Activity require assistance outside the described hours, it may telephone its Contractor support center. (xiv) Documentation (Available to all Support Agreement customers) Online access to documentation for most of Contractor products, for example: • Installation guides • Configuration guides • Database administrators guides GS-35F-0265X www.immixtechnology.com Page ST-161