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personnel including, Medical and First Responders, Fire, Law Enforcement, <br /> Rescue, and EMS. <br /> d. Facilitate a program of total quality management of patients addressing <br /> compliance to protocol, standards of care, technician proficiency, <br /> appropriate patient management, effectiveness of treatments and protocols, <br /> evaluation for positive patient outcomes and other components of the <br /> Orange County EMS system that occur from access through 911 to delivery <br /> through the Emergency Department at the University of North Carolina <br /> Hospitals. Provide ongoing recommendations to the Director of system <br /> needs and changes necessary to implement and operate the patient total <br /> quality management program. <br /> e. Serve as the contact person for UNC Hospitals and receive complaints, <br /> comments, or questions from the hospital's medical staff about out-of- <br /> hospital emergency medical issues and consult with the Director or their <br /> designee for resolution. <br /> f. Assist the Medical Affairs Officer for the County's Department of <br /> Emergency Services in general medical issues for HazMat, Fire, Rescue, <br /> Law Enforcement, and others in providing coverage for special events, <br /> planning for mass casualty, and other activities outside the routine EMS <br /> tasks. <br /> g. Serve as the medical director for the Emergency Medical Dispatch program <br /> and perform the same functions for Communications as noted in sub- <br /> paragraphs b, c and d. <br /> h. Review data about the EMS System in Orange County and analyze activity <br /> and trends through interpretation of various databases. <br /> i. Provide weekly administrative time at the Department of Emergency <br /> Services for consultation and review of medical issues with the Director. <br /> j. Relate to all patients and staff of the County in a professional manner. <br /> k. Provide medical consultation in accord with accepted methods and <br /> procedures. <br /> 1. Other duties as may be requested and necessary in assuring a quality EMS <br /> program for Orange County. <br /> 3. The department head of the University's Department of Emergency Medicine, <br /> with the advice and consent of the Director, shall designate the physician who <br /> will serve as the Medical Director and the name of any physician or physicians <br /> who will provide services under this Contract as back-up to the person named as <br />