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8 <br />Though we will be moving to cart collection we will continue to provide special services for those <br />citizens that are unable to bring the cart to the end of their driveway because of age or disability. <br />The driver will continue to walk to the house and bring the receptacle to the truck for the citizen for <br />both the urban and rural curbside program. <br />When transitioning the urban curbside program to single stream, there will be a substantial route re- <br />organization and slight service disruptions. The company that is awarded the contract will be <br />responsible for the re-routing and will work closely with the Solid Waste staff. Part of our education <br />strategy will include the details of the re-route to minimize citizen confusion. Since there will be <br />significant change in service, we are anticipating citizen concerns (i.e. how to place carts at curb; <br />when the new recycling day is, what is and is not accepted, etc.) and plan to work with any issues <br />that may occur in the months following implementation. However, since urban residents in each <br />Town is already familiar with using carts through their current garbage and yard waste service staff <br />feels confident there will be few problems. <br />Rural Curbside Collection <br />The rural curbside program will also transition to single stream and continue to use the two 18 <br />gallon orange bins that they currently use. The rural program has grown to 12,500 single family <br />homes, which covers about 65 percent of the rural community. This collection service is every other <br />week and recycled 1,868 tons of material in FY 10-11. The rural citizens should see an added <br />convenience to recycling since they will no longer need to keep bottles and cans separate in the <br />orange bins. Instead of using two bins to separate the materials, some citizens may be able to put <br />items in one bin and carry it down to the curb. This convenience will hopefully increase <br />participation. The drivers on these routes will also see some collection efficiencies. They will no <br />longer need to make a special trip back to our facility if one compartment fills faster than the other, <br />they will no longer need to dump in separate compartments of the truck and will no longer need to <br />spend time separating the little material that sometimes becomes mixed in citizen's bins. In order <br />6 <br />