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22 <br /> <br />The actual number of 9-1-1 calls in 2009 that a <br />community member required an ambulance and <br />one was not available. <br /> <br />• Increase Personnel <br />- 4 Paramedics and 4 EMTs (right-sizing) <br />- 6 Paramedics and 6 EMTs (added unit) <br />• Improve 9-1-1 Center Process <br />- 1 Telecommunicator (right-sizing) <br />- 8 Telecommunicators (to improve processing) <br />6 <br />