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ORANGE CbUNTY, 1~bRTH CAROLINA <br />.SECONDARY ANSWERING R~INT AND DISPATCH <br />Orange County and the University of North Carolina have not yet established <br />a formal agreement regarding a system for back-up dispatch services. The University <br />of North Carolina dispatch center has the capability to receive 911 calls. The <br />University has the capability to provide dispatch services for Orange County during <br />an emergency. A formal procedure or agreement is currently under discussion <br />between UNC and County officials. <br />CINDER FUNDED SERVICES <br />Several County-wide emergency service functions appear to be underfunded. <br />Emergency medical services may lack the financial resources necessary to meet the <br />demand for services. In addition, technology needed to generate management <br />information is lacking. <br />LACK OF FABLE DATA <br />Data concerning emergency service responses and dispatch call processes are <br />not consistent with industry best practices and national consensus standards. Data <br />deficiencies will make it difficult to identify service trends and performance <br />deficiencies. <br />SPRAINED I~LATIONSHIPS <br />Relationships between County officials and volunteer fire and rescue agencies <br />are strained. Poor relationships may make operational coordination difficult. <br />HAZARDOUS MATERIALS I~SPONSE <br />Technician level hazardous materials response is obtained from the City of <br />Raleigh Fire Department. This causes a delayed response to incidents which involve <br />the sudden release of hazardous materials. Although a risk assessment may not <br />justify a fully developed hazardous materials response team, the issue should be <br />explored. <br />L1.IMINATION OF MANAGEMENT FbSITIONS <br />The Department of Emergency Services has had a reduction in the number of <br />middle management positions. The positions of Deputy Director/Fire Marshal, <br />Deputy Director/Emergency Communications Director, and Deputy Director/ <br />Emergency Medical Services Director were eliminated in budget reductions. <br />f~} 1LU1A CONSULTING GkOUP, 1NC. 77 <br />