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UNC School of Government <br />Center for Public Technology <br />~ a <br /> <br />~~^~ <br />~` The challenge... <br />~: <br /> How can we use info nation technology... <br /> ^ to .create public value <br /> ^ through a better division of labor <br /> ^ where innovation is essential <br /> ^ implementation is often difficult due to competing <br /> demands; and, <br /> ^ and how do we measure IT success? <br />~ urrc <br />10 <br />Shannon Howle Tufts, PhD <br />tufts@sog.unc.edu <br />