Agenda - 09-13-2011 - 1 - Laserfiche WebLink

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81 ORANGE CbUNTY, MRTH CAROLINA SECONDARY ANSWERING POINT AND-DISPATCH Orange County and the University of North Carolina have not yet established a formal agreement regarding a system for back -up dispatch services. The University of North Carolina dispatch center has the capability to receive 911 calls. The University has the capability to provide dispatch services for Orange County during an emergency. A formal procedure or agreement is currently under discussion between UNC and County officials. Several County -wide emergency service functions appear to beunderfunded. Emergency medical services may lack the financial resources necessary to meet the demand for services. In addition, technology needed to generate management information is lacking. LACK OF BABLE DATA Data concerning emergency service responses -and dispatch call processes are not consistent with industry best practices and national consensus standards. Data deficiencies will make it difficult to identify service trends and performance deficiencies. STRAINED RELATIONSHIPS Relationships between County officials and volunteer fire-and resnue agencies are strained. Poor relationships may make operational coordination difficult. HAZARDOUS MATERIALS RESPONSE Technician level hazardous materials response is obtained from the City of Raleigh Fire Department. This causes a delayed response to incidents which involve the sudden release of hazardous materials. Although a risk assessment may not justify a_ fully developed hazardous materials response team, the issue should be explored. ELIMINATION OF MANAGEMENT POSITIONS The Department of Emergency Services has had a reduction in the number of middle management positions. The positions of Deputy Director /Fire Marshal, Deputy Director /Emergency Communications Director, and Deputy Director/ Emergency Medical Services Director were eliminated in budget reductions. * MMA CONSULTING GROUP, INC. 77