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Fn'T*N <br /> Pow hg Business Worldwide <br /> Eaton UPS Flex Service Plan <br /> Parts and Labor Coverage <br /> Scope of"Work <br /> Attachment R-30 <br /> This scope of work is shared by the power quality equipment types listed in the below table. Note the <br /> applicable features vary by type of equipment being contracted and additional scopes of work may be <br /> required. All checks or processes may not be applicable to all equipment types or models. <br /> Corrective Electronics Battery eNotify Tech <br /> Equipment Type Maintenance Preventive Preventive Remote Support Discounts <br /> Coverage Maintenance Maintenance Monitorin <br /> Eaton UPS Yes No No No Yes No <br /> Eaton DC Yes Yes No No Yes Yes <br /> Eaton <br /> PDU/PDR/RPP/STS Yes No No No Yes No <br /> Flywheel Yes No No No Yes No <br /> Non Eaton Yes No No No Yes No <br /> equipment MVS <br /> If optionally purchased by Customer within the first three(3)years of a Eaton®UPS installation date(first <br /> startup)OR, <br /> If optionally purchased by Customer in conjunction with one or more annual on-site UPS Power Module <br /> Preventive Maintenance R-2 of the same duration, Contractor will provide: <br /> 1. Corrective Maintenance Coverage: Inspection and repair of the electronic portion of the UPS <br /> (or other equipment type), or"Power Module"shall be performed as needed during the contracted <br /> period of maintenance at no extra charge to Purchaser. Remedial maintenance provided by <br /> Contractor shall include, and be expressly limited to, maintenance to the Power Module, travel <br /> expenses, all necessary parts replacement, adjustments and repairs. If the Purchaser maintains <br /> Eaton spare parts at the maintenance site, Contractor may, at its option, use those spare parts in <br /> the performance of Corrective Maintenance. Contractor shall replace the spare parts,which it so <br /> uses. Exclusions: certain wear parts are excluded from corrective coverage including external <br /> batteries and full capacitor replacement.All Corrective Maintenance to Battery System, if any,will <br /> be in accordance with battery manufacturers'warranty or separate agreement, if any. For <br /> Flywheel coverage: any failure due to lack of recommended bearing replacement, vacuum pump <br /> replacement(or"major maintenance"per manufacturer recommendation)will not be included <br /> under corrective maintenance coverage and will be billable at current time and material rates. <br /> 2. 7x24 Technical Support:technical support via telephone or email to Contractor shall be <br /> available to answer product or support questions. <br /> 3. Customer Web Account Access: Contractor will provide Purchaser with web-based access to <br /> account information and site service records.Access will be password restricted for maximum <br /> security of Purchaser records.A history of service performed, as well as scheduled service calls <br /> will be available. <br /> Scope of Work Attachment R-30 <br /> Revision 4/10 <br /> Page 1 of 2 <br />