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Documentation Improvements <br /> - Notification of Inspection <br /> 1. Letterhead format with mail merge form <br /> 2. Generic postcard notice <br /> ❑One size fits all <br /> 3. Postcard notice <br /> ■Color coded <br /> ■System specific <br /> Documentation Improvements <br /> - Inspection Report <br /> 1. Combined detailed report and bill <br /> 2. Separated invoice from report <br /> 3. Simplified "Report Card" format <br /> ❑Summary information only <br /> ❑Over-simplified <br /> 4. Moderate detail <br /> 5. Reversed order of summary info and detail <br /> Documentation Improvements <br /> - Billing Invoice <br /> ■ Attached to report form — often ignored <br /> ■ Separated invoice and mailed with report <br /> ❑Colored ink for visibility <br /> ❑Three step billing <br /> 1. Invoice <br /> 2. Past Due Notice <br /> 3. Final Notice <br /> Future Plans <br /> ■ Concentrate on completing inspections as a priority over billing until additional staff is <br /> available <br /> ■ Advocate for resources to do the following: <br /> ❑Merge databases <br /> ❑Pursue electronic reporting to customers, electronic billing, and credit card payment <br /> ❑Pursue collections through new county process <br /> QI Initiative 2 <br /> Southern Human Services Center Clinic Flow Quality Improvement Project and Kaizen <br /> Event <br /> Orange County Health Department Quality Improvement Program <br /> November 2010 <br /> SHSC Clinic Aim Statement <br /> ■ What do we want to do� <br /> ❑Improve client flow <br /> ❑Decrease wasteful activities <br /> ❑Reduce wait time for client, clinicians, and staff <br />