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■Tom Konsler— EH Director <br /> ■Albert Mills — EH Program Specialist <br /> ■Barbara Hawksworth — EH Technician <br /> ■Greg Grimes — EH Program Specialist (retired — Not Pictured) <br /> AIM Statement <br /> ■By September 1, 2010, we aim to increase the fee collection rate of the Wastewater <br /> Treatment Management Program (WTMP) by 20% over the 2009 rate. This is important for: <br /> ❑Orange County taxpayer equity for this mandated service; <br /> ❑Departmental collection of budgeted revenue; and <br /> ❑Orange County cost recovery for mandated inspections. <br /> AIM Statement <br /> ■We will achieve this by closely examining and improving the current process <br /> ❑for client notification of WTMP inspections <br /> ❑the time interval between the time of inspection and the mailing of the report and invoice <br /> ❑the current format of the report and invoice <br /> ❑the payment reminder process. <br /> Goals Include <br /> ■Decrease the time interval between the time of inspection and mailing the report/invoice to < <br /> 3days; <br /> ■Increase the number of people paying the WTMP payment within 30 days by 50% <br /> ■Reduce the time interval for rebilling of WTMP delinquent payments to 30 days <br /> Value <br /> Stream Mapping <br /> Project Measures <br /> ■Number of days from time of inspection to mailing the report/invoice <br /> ■Number of WTMP clients that pay within 30 days of inspection & billing <br /> ■Number of days from time of initial invoice to mailing of late notice <br /> Project Measures <br /> Balancing <br /> ■Time required to conduct a WTMP inspection with owner in attendance <br /> ■Time required to manage billing/payment tracking <br /> ■Cost of publishing the improved printed material <br /> Key Improvements-graphs <br /> Balancing Costs—graph <br /> Key Learnings <br /> ■Current tracking system cannot capture essential data points for comparing inspection date <br /> to billing date to receipt date <br /> ■Significant balancing measure of low 3�d quarter inspections <br /> ❑ Staff retirement <br /> ❑ Intensive effort tracking and implementing QI changes in current system <br />