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■ Why is this important� <br /> ❑Improve client satisfaction and staff morale <br /> ❑Demonstrate productivity to supervisors and policy-makers <br /> ❑Demonstrate value to the community <br /> ❑Improve client outcomes <br /> ■Issue — nurses walking a lot to pick up charts from medical records "window" <br /> ■Plan/Do — put all records in basket inside left side of check-out window <br /> ■Study—Assigned MOA okay with trial; nurses like new location <br /> ■Act— need to think about possible redesign of front desk area to make more space and find <br /> permanent method to put team charts left of check-out window <br /> Issue: Door Bell Notification <br /> ■ Issue: nurse do not consistently hear notification that client has arrived <br /> ■ Plan/Do — use two-way radios: receptionist notify teams when client ready <br /> ■ Study— preferred method to door bell, less wasted steps, frees up time to do other <br /> things, reduced stress trying to determine if door bell rung <br /> ■ Act— implement with temporary family radio system and find similar method with more <br /> user-friendly equipment <br /> QI Initiative 3 <br /> Environmental Health, Planning, Inspections, and Information Technology <br /> Central Permitting QI Initiative <br /> ■ Orange County permitting process in same building but essentially separate processes <br /> ■ Duplicity in application process <br /> ■ Permits Plus software application same for all but lacks integration <br /> ❑Requires movement of files, printing copies, and multiple duplicative paper files <br /> Central Permitting Aim (Goal) Statement <br /> ■ What do we want to do? <br /> ❑Improve the residential customer's experience with acquiring permits from the county <br /> ■ Why is this important? <br /> ❑To improve customer service <br /> ❑To be good stewards at customers' trust and money <br /> ❑To reduce errors and better manage existing resources <br /> ❑To be more development-friendly <br /> Commissioner Gordon said that the number of inspections went down. She suggested <br /> taking a more holistic approach and monitoring this. <br /> Tom Konsler said that the answer is to get a full staff, which has recently been done. <br /> Another goal is to do some intensive data management. <br /> Commissioner Gordon said that they may encounter other times of reduced staff and it <br /> is important to have a balanced approach. She said that this is a lesson learned. <br /> Commissioner Hemminger asked clarifying questions about inspections, which were <br /> answered by Tom Konsler. <br /> Commissioner Jacobs made reference to page 12 and balancing and said that the <br /> educational component needs to be balanced with the cost component. <br /> Tom Konsler continued with the PowerPoint presentation. <br />