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Table of Contents <br />Cover Page ..........................................................1 <br />Index ...................................................................2 <br />About the HSOC ....................................................s <br /> 3 <br />Board Member bios .......................................... <br />HSOC Philosophy ..................................................7 <br />Management Team .......... .......................................8 <br />Director's Resume ...........................................9 <br />References .............. .....................................12 <br />Scope of Work ..................................................... 17 <br />Volunteers .................................................... 20 <br />Customer Relations ............................................. .22 <br />Records Management .......................................... .23 <br />Animal Population and Control ..............................25 <br />Disease Prevention .............................................. .26 <br />Reporting and Communications with County.......... .27 <br />Adoption and Reclamation Policies .........................28 <br />E.A. R.S .............................................................. ..30 <br />Upfront Costs ..................................................... ..31 <br />Items not listed by County ..................................... ..33 <br />Options available .......................................... ...34 <br />Transition and costs ....................................... ..35 <br />Insurance ........................................................... ..37 <br />Veterinary Services ............................................. ...38 <br />Cost Proposal ..................................................... ...40 <br />Staffing ....................................................... ...41 <br />OCAS Income .............................................. ...42 <br />OCAS Expense .................................................... ....43 <br />Final Thoughts ................................................... ...46 <br />2 <br />