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2. As needed, the Provider will discuss with County staff recommendations to <br />improve the utility and cultural appropriateness of material for the target <br />audience prior to translation. Upon consultation with Provider, County staff <br />may choose to modify the English version before resubmitting for a direct <br />translation. Document consultation may be charged as part of the <br />translation service, but must be agreed upon in advance. <br />3. All translations should match the original version in terms of content and <br />format. <br />The Provider will submit an electronic version of the translation. <br />Documents must be formatted using an MS Word software program and/or <br />submitted as a PDF so that COUNTY staff can open and read the document. <br />County's Responsibilities. County will compensate Provider as provided in subsection 4 for <br />interpretation and translation services at the rate prescribed. Per hour reimbursement will begin <br />at the time the Provider meets with .County staff for the appointment and ends at the time the <br />staff and interpreter contact is completed. There will be a minimum of one (1) hour of service <br />for an appointment. County will reimburse the Provider for one (1) hour of interpretation service <br />in the event of a same day cancelled appointment. That includes appointments for clients who <br />do not show up for an appointment, and for those who cancel an appointment with less than 24 <br />hour notice. <br />4. Payment for Services: The County agrees to pay at the rates specified for Services satisfactorily <br />performed in accord with this Agreement. The amount to be paid by the County shall not exceed <br />$15,000 ($45/hour for Interpretation and $0.12/word for Translation services). Payment shall be <br />made within thirty (30) days of an invoice properly submitted to County. Should Provider fail to <br />perform its duties under the terms of this Agreement, County may, without fault or penalty, <br />withhold any payment associated with the work to be performed until such time as said work is <br />completed. The procedures for payment of services rendered shall be as follows: <br />a. The Provider. The Provider will complete and submit either the County Invoice for Payment <br />of Translation Services or Interpretation Services form to County staff at the time the service <br />is rendered. County staff will verify the information, sign and forward the form for payment <br />of services. <br />b. For interpretation services only: <br />i. The Provider will record the start and finish time worked to the minute. After the <br />first hour of service, payment will be calculated and paid per minute. <br />ii. The Provider shall submit one invoice per client, unless there is a block of <br />appointments without interruption. Without interruption means that there were no <br />cancelled appointments and no lunch hour included. This is appropriate for a group <br />of clients who are served for the same type of appointment, at the same location. <br />For question, contact the departmental contact. <br />iii. In the event of a cancelled appointment, the Provider is required to stay until <br />relieved of duty by the individual in charge. County staff may require other <br />interpreter-related services in place of the scheduled appointment. As stated above, <br />the Provider may submit an invoice in the event of a broken appointment (with less <br />than 24 hour notice). <br />Revised June 2011 3 <br />