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ii. The Provider will interpret the information being shared between client/family and <br />staff as clearly as possible, without additional personal comments or biases on the <br />topic being discussed. <br />iii. The provider when providing translation services will translate the information as <br />clearly as possible without changing the meaning and the intent of the document. <br />iv. The Provider will interpret and translate the information to the best of his/her ability. <br />c. Client Confidentiality. <br />i. The Provider acknowledges that she/he may have access to information that is <br />confidential and provided by state and federal laws and agrees to comply with all <br />privacy policies, regulations, and laws as well as the Health Insurance Portability <br />and Accountability Act (HIPAA) of 1996 (P.L.104-191). <br />ii. The Provider agrees to protect confidential information (e.g., client name, <br />appointment type, telephone number, health information) that he/she may receive in <br />doing business with County. The Provider should ensure proper, safe storage and <br />protection of client information during use, and shredding/deletion of such <br />information when it is no longer necessary for business purposes. <br />iii. Breaches of client confidentiality will result in automatic termination of this <br />Agreement. <br />d. Scope of Services. <br />i. Procedures and Guidelines Upon Acceptance of an Interpretation Assignment: <br />1. The Provider agrees to give at least 24 hour notice if he/she is unable to <br />participate in a scheduled client contact. <br />2. The Provider will be expected to make confirmation phone calls to clients in <br />advance of an assigned appointment, when feasible, and when the Provider <br />is provided the information by County staff. The Provider should notify <br />County staff as soon as possible if the client has told the Provider that he/she <br />will not be able to make the appointment and/or if he/she needs to <br />reschedule. These confirmation calls will not be paid for separately, but are <br />considered part of the service when the Provider accepts an assignment for <br />an appointment. <br />The Provider shall not have contact with County clients without County <br />staff being present, unless specifically asked by staff to call clients to <br />confirm or schedule appointments. It is not acceptable for the Provider to <br />give out his/her home telephone number or cell phone number for later <br />contact between the family and Provider. <br />ii. Procedures and Guidelines when the Provider Accepts a Translation Assignment: <br />1. When asked to translate from English into the second language, the Provider <br />will review the original English version and request any clarification from <br />County staff prior to translation. <br />Revised June 2011 2 <br />