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iii. The Provider will interpret the information to the best of his/her ability. <br />iv. The Provider shall provide OCHD with documentation of a valid NC interpreting <br />nd transliterating license and proof of certification through the Registry of <br />Interpreters for the Deaf (RID). <br />v. The Provider will follow the National Association of the Deaf -Registry of <br />Interpreters for the Deaf (NAD-RID) Code of Professional Conduct which can be <br />found at http://www.rid.or~/UserFiles/File/NAD RID ETHICS pdf and is hereby <br />incorporated by reference. <br />c. Client Confidentiality. <br />The Provider acknowledges that she/he may have access to information that is <br />confidential and provided by state and federal laws and agrees to comply with all <br />privacy policies, regulations, and laws as well as the Health Insurance Portability <br />and Accountability Act (HIPAA) of 1996 (P.L.104-191). <br />ii. The Provider agrees to protect confidential information (e.g., client name, <br />. appointment type, telephone number, health information) that he/she may receive in <br />doing business with County. The Provider should ensure proper, safe storage and <br />protection of client information during use, and shredding/deletion of such <br />information when it is no longer necessary for business purposes. <br />iii. Breaches of client confidentiality will result in automatic termination of this <br />Agreement. <br />d. Scope of Services. <br />i. Procedures and Guidelines Upon Acceptance of an Interpretation Assignment: <br />The Provider agrees to give at least 24 hour notice if he/she is unable to <br />participate in a scheduled client contact. <br />2. The Provider will NOT be expected to make confirmation phone calls to <br />clients in advance of an assigned appointment. Furthermore, it is not <br />acceptable for the Provider to give out his/her home telephone number or <br />cell phone number for later contact between the client and Provider. If <br />asked, the Provider should generally instruct clients to call the Health <br />Department front desk staff to schedule an appointment or to inquire about <br />services. <br />3. Coun 's Responsibilities. County will compensate Provider as provided in subsection 4 for <br />interpretation services at the rate prescribed. The Provider will record start and finish time <br />worked to the minute. After the first two hours of service, payment will be calculated and paid <br />per minute. Per hour reimbursement will begin at the time the Provider meets with County staff <br />for the appointment. There will be a minimum of two (2) hours of service for an appointment. <br />County will reimburse the Provider for two (2) hours of interpretation service in the event of a <br />same day cancelled appointment. That includes appointments for clients who do not show up for <br />an appointment, and for those who cancel an appointment with less than 24 hour notice. The <br />County will not reimburse the Provider if an appointment is cancelled with more than 24 hours <br />of notice. <br />Revised June 2010 2 <br />