2011-241 Housing - CHICLE for Multiple Language Interpretation and Translation

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ii. County will process invoices on a monthly basis. Checks will be mailed directly to the Provider in accordance with the Finance Department's schedule. iii. Invoice Procedure. Each Interpreter shall complete and submit the County "Invoice for Payment of Interpreting Services" form to County staff at the time services are rendered. County staff will verify the information, sign and forward the form for payment of services. iv. The Interpreter will record the start and finish time worked to the minute. After the first hour of service, payment will be calculated and paid per minute. v. The Interpreter shall submit one invoice per client, unless there is a block of appointments without interruption. Without interruption means that there were no cancelled appointments and no lunch hour included. This is appropriate for a group of clients who are served for the same type of appointment, at the same location. (e.g., a morning in the dental clinic, an afternoon serving back-to-back refugee communicable disease screening appointments.) When in doubt, the Interpreter shall contact the County Language Coordinator. vi. Cancelled Appointment. In the event of a cancelled appointment, the Provider is required to stay until relieved of duty by the individual in charge. County staff may require other interpreter-related services in place of the scheduled appointment. As stated above, the Provider may submit an invoice in the event of a broken appointment (with less than 24 hour notice). vi. Telephone Interpretation. If the Interpreter is assisting County staff with a large volume of telephone calls outside of a scheduled appointment time, the Interpreter shall complete a Call Log to submit along with an invoice describing the services performed. This type of service is paid by the minute, without a one hour minute requirement for payment. vii. Unexpected Closing or Delayed Opening. In the case of an unexpected closing or delayed opening (e.g., inclement weather) of the Health Department, the Provider shall not be paid for missed appointments. When in doubt, the Provider or the Interpreter can call 732-8181 to see if county offices are open or are on a delayed schedule. When possible, the Interpreter is also asked to help call his/her scheduled clients to inform them of the delay or closing. c. For Translation. The Provider will complete and submit either the County Invoice for Payment of Translation Services form to County staff at the time the service is rendered. County staff will verify the information, sign and forward the form for payment of services. d. Disputes. In the event the amount stated on an invoice is disputed by the County, the County may withhold payment of all or a portion of the amount stated on an invoice until the parties resolve the dispute. Should Provider fail to perform its duties under the terms of this Agreement, County may, without fault or penalty, withhold any payment associated with the work to be performed until such time as said work is completed. Additional Services. County shall not be responsible for costs related to any services in addition to the ~ Basic Services performed by Provider unless County requests such Revised June 2011