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COMMUNITY TRANSPORTATION IMPROVEMENT <br />PLAN (CTIP) for Orange County <br />Purpose• <br />To evaluate community transit systems current approaches to all <br />facets of management and operations; <br />To evaluate the results of the current organizational direction; and <br />To identify organizational strengths and to target opportunities for <br />improvement on processes and results that affect all key stakeholders <br />- including customers, employees, granting agencies and the public. <br />To assist the NCDOT Public Transportation Division in aligning and <br />maximizing available resources (employee development/training, <br />administrative, operating and capital funding) to facilitate each <br />system's continuous improvement process. <br />Goal: <br />To ensure that all community transportation systems in North <br />Carolina are continuously improving in all aspects of organizational <br />effectiveness in order to reach and maintain a level of excellence in <br />service. <br />* Glossary of Terms: Page 28 <br />