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29 <br />IV. Information and Analysis <br />Performance Management process to include, but not limited to, process <br />in determining performance measures, analysis process, and <br />implementation process to address needed performance improvements. <br />Measures should address all types of work systems, not just service <br />delivery and trip data. Examples: Accounts payables -payment to <br />vendors within 30 days, accidents per year, non-vehicle injuries per year, <br />etc. <br />V. Policies and Procedures <br />Human Resources: <br />1. Advertising/recruitment <br />2 . Intervi ewing/hiring <br />3. Orientation process <br />4. Employee conduct/dress code <br />5. Employee pay plan <br />6. Personnel records <br />7. Performance management/evaluation process <br />8. Employee training process <br />9. Drug and Alcohol (Fitness for Duty) Program <br />10. EEO requirements, discrimination/sexual harassment policy <br />11. Leave <br />12. Holidays <br />13. Grievances <br />14. Separation <br />15. Disciplinary action/appeal process <br />16. Recognition awards process <br />17. Safety (OSHA requirements), Hazard Communication Program, <br />Material Safety Data Sheets (MSDSs), Annual Injury Log posted, <br />Fire Evacuation Procedures, etc. <br />