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21 <br />Note: Special emphasis should be placed on how the <br />system currently ensures the effectiveness and efficiency <br />of their scheduling and routing operations. <br />e. How does the system ensure that employees are aware of <br />current policies and procedures? <br />f. What do the senior leaders do to actively engage <br />customers and employees to improve processes? <br />g. Determine the process the organization employs to <br />identify needs for upgrading work systems with new <br />technologies. <br />2. Federal and State Compliance Management <br />a. How does the system periodically evaluate whether or <br />not it is complying with all federal and state regulations <br />and/guidelines? See Attachment B, "List of Compliance <br />Areas. <br />b. How does the system ensure that all employees are <br />familiar with compliance issues? <br />