2011-191 EMS - CenturyLink Sales Solutions, Inc. for E911 Phone Records and Maintenance

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4. BILLING AND PAYMENT. 4.1 Invoicing. A. Commencement of Invoicing. CenturyLink may begin invoicing Customer in full for rates and charges on the later of: (1) the date the Products or Services are installed and made available; or (2) the first day of the first bill cycle after the Effective Date. B. Delays. If CenturyLink cannot install or make available the Products or Services by the delivery date specified in the Order due to aCustomer-caused delay, CenturyLink may bill Customer as of the delivery date specified in the Order, or if no date is specified, any time 30 days after the Effective Date. C. Recurring Services, For recurring Services and nonrecurring charges, CenturyLink bills fixed service charges in advance, and usage-based chazges in atreazs. D. Additional Invoice Information. Customer may make a written request to CenturyLink for additional invoice-related information, including duplicate invoices, to the extent such information is reasonably available in CenturyLink's sole discretion. CenturyLink may chazge Customer for such information. Customer may only request information from CenturyLink for the 12-month period preceding the date of Customer's written request. 4.2 Payment and Late Charges. Unless otherwise defined in the Agreement, Customer must pay all undisputed amounts by the due date listed on Customer's invoice, which may be up to 30 days from the date of the invoice. Customer's payments to CenturyLink must be in the form of electronic funds transfer (via wire transfer or ACID, cash payments (via previously-approved CenturyLink processes only), or paper check. Other than items subject to a bona fide dispute, CenturyLink may chazge a late fee (up to the maximum rate allowed by law) or take other action to compel payment of past due amounts after written notice to Customer, including suspension or termination of Services, unless prohibited by applicable law or regulation. Service that is suspended or terminated for nonpayment may be subject to a reconnection charge. Customer may not offset disputed amounts from one invoice against payments due on the same or another account CenturyLink's acceptance of late or partial payments (even those mazked, "Paid in Full") and late payment chazges is not a waiver of its right to collect the full amount due. Customer's payment obligations include late charges and third party collection costs CenturyLink incurs, including reasonable attorneys' fees, if Customer fails to cure its breach of these payment terms. 4.3 Disputed Invoice Charges. If Customer disputes a chazge in good faith, Customer may withhold payment of that chazge if Customer makes timely payment of all undisputed charges within the payment period described in Section 4.2, and provides CenturyLink with a written explanation of the reasons for Customer's dispute of the chazge. Customer must cooperate .with CenturyLink to promptly resolve any disputed charge. If CenturyLink determines, in good faith, that the disputed charge is valid, CenturyLink will notify Customer and, within five business days of receiving notice, Customer must pay the charge. 5. CREDIT APPROVAL. CenturyLink's provision of Products and Services is subject to CenturyLink's credit approval of Customer. As part of the credit approval process, CenturyLink may require Customer to provide a deposit or other security. Additionally during the Agreement Term, if Customer's financial circumstance or payment history becomes reasonably unacceptable to CenturyLink, CenturyLink may require adequate assurance of future payment as a condition of continuing CenturyLink's provision of Products and Services. Customer's failure to provide adequate assurances required by CenturyLink is a material breach of the Agreement. CenturyLink may provide Customer's payment history or other billing/chazge information to any credit reporting agency or industry clearinghouse. #280902v.10 Page 3 of 11 Rev. 115.10