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Anticipates the needs of patients, visitors, providers and peers and assists them in a helpful, positive manner <br />Seeks to solve problems for patients and their families and offers assistance and encouragement to others <br />Communicates with patients/families, visitors and coworkers in a courteous and respectful manner <br />Demonstrates effective communication recognizing diversity among age groups, cultures, and educational levels <br />Competency Validation: ^ 1 ^ 2 ^ 3 ^ 4 ^ 5 <br />Comments: <br />7. Teamwork <br />Consistently works in a positive and cooperative manner with o#her employees in and outside of departmental unit <br />Values and incorporates the contributions of people from diverse backgrounds; demonstrates respect for the opinions and ideas of <br />others <br />Assist in training and orientation of new staff <br />Shares information and own expertise with others to enable them to accomplish goals and objectives <br />Seeks out opportunities to help rather than waiting to be asked <br />Assist other team members in the performance of their assignment <br />Competency Validation: ^ 1 ^ 2 ^ 3 ^ 4 ^ 5 <br />Comments: <br /> ~"' <br />~ N <br />C N <br />C <br /> O <br />~ O O <br />UNIVERSAL PERFORMANCE STANDARDS ~ °' a v <br /> 3~ N a N ~ m ~ <br /> o ~ <br />~ ~ a ~ ~ <br />~, v Q <br /> ~ ~ Z ~ ~ W W W <br />8. Professional Conduct <br />Maintains professional demeanor in all interactions with patients and staff <br />