Agenda - 06-07-2011 - 5j - Laserfiche WebLink

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~s !Site ll~onitoaring Neel chaffer will provide monitors at all Debris Management Sites (DMS) in compliance with FEMA and FHWA requirements. Prior to unloading at the disposal site, the tower monitor will verify the truck, capacity and other information on the truck and load ticket and rate the load to determine the actual volume of debris hauled. We will take photographs of loads as requested by the County and will make the contractor aware of safety issues observed at the site. The monitor will verify that the truck is empty as it leaves the site. Additionally, the Monitors will record the name of the disposal site, arrival time of the truck, and then print and sign his/ her name. This information will be recorded on the load ticket and the daily site fog. We will implement a similar load ticketing process for haul-out and final disposal of reduced debris. Debris Vehicle Cer#ifica#ion Certi{ication, documentation, and validation of truck measurements is required by FEMA. Our staff will provide the measurements of the truck and trailer beds and review the compliance with requirements such as limitations of extensions above metal rails. The truck measurements will be recorded and entered into a spreadsheet for validation. Whenever load tickets and truck numbers are entered throughout the project, the database will verify that the truck bed capacity matches the truck number and recorded volume. For additional documentation, each measured truck will be photographed. Summary books of all certified vehicles will be maintained at each DMS and final disposal sites to verify vehicles and equipment and for quality control purposes. Potential attributes of vehides subject to modification will be docx~mented and periodic/random or suspicious spot checks and re-certifications will be utilized to discourage vehicle alterations. Public lnforrnation Assistance Neel-Schaffer will assist Orange County in developing and implementing public communication tools. We will develop and implement programs to communicate disaster and debris removal information to the public. To coordinate these efforts, we will provide experienced local employees with excellent communication skills, as well as thorough knowledge of the community and debris removal operations. As requested by Orange County, our communications assistance may include development of press releases, public notices, public service announcements, project status updates, and other public communication tools. As requested by Orange County, Neel-Schaffer will establish and staff a °debris hotline° andlor website to respond to public complaints and concerns. We will provide a local phone number and trained staff to manage phone calls and website activity regarding all aspects of disaster debris, including debris removal schedules, eligibility for pickup, processes, recording public needs/concerns, complaints and properly damage claims. All complaints and damage reports will be documented and investigated, with resolution reported to Orange County. Neel-Schaffer has broad experience in public communications and call center management following major hurricanes and other disasters. All public information support activities will be managed and executed to maximize federal and state reimbursement. Database Reporting Data Administration - AN load tickets and debris site data will be entered into the Neel- Schaffer data management system daily. Our data management system really proves its value IU_ NEEI-SCRAPPER