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14 <br />~~ KRONOS' <br />M~MENTtJM <br />• Addition of software licenses <br />• Addition of new sites/locations <br />• Addition of a new interface or new functionality <br />• Extending /surpassing the agreed upon timeline solely due to Customer's actions. <br />• Customer's inability to staff the project with appropriate resources, skills and availability (this <br />includes a change in resources) that specifically results in extending /surpassing the agreed <br />upon timeline and Project Plan as agreed to during the Plan phase of this project. <br />• Customer's repeated inability to meet deadlines that create a material change in scope. <br />• Customer's inability to proactively manage the change necessary for its end-users to readily <br />accept an automated business system <br />EDUCATIONAL SERVICES <br />The minimum recommended investment in educational services is: $15,596.51 <br />During the project, by means of education and consulting services, a solid knowledge transfer will occur <br />between Kronos and County of Orange. This knowledge transfer will allow you to take ownership of your <br />new Kronos application. <br />1.2.3 PROFESSf©NAL SERVECES fNV4fCfIVG SCHEDULE <br />Professional Services are fixed and invoiced on a milestone basis in 5 equal payments. <br />Services will be invoiced, following mandatory customer sign-off, based upon the following schedule: <br />20% -Plan Phase Sign-off <br />20% -Assess Phase Sign-off <br />20% -Solution Build Phase Sign-off <br />20% -Test and Certify Phase Sign-off <br />20% -Deploy and Support Phase Sign-off <br />1.2.4 PRGJEGT E3URATfOfV AlV© fMPLE1VfE/VTATfGNRPPROACH <br />The project estimates provided in this Statement of Work are based on a deployment that consists of <br />Phases by Deployment Group with 2 phase(s) and 2 Deployment Instance(s) (or Go-Lives). The <br />proposed solution as proposed shall not exceed a total duration of 20 weeks. Depending upon County of <br />Orange's resource availability and project task capability, the duration of the project may need to be <br />extended. This will increase the number of hours required for tasks that are performed on a weekly basis <br />such as managing project communications, managing/updating project plans, facilitating project meetings <br />and updating project status reports. <br />Depending on the product features designed during the project, the capabilities of the project team, and <br />capacity of the end user community to accept the solution, the project team may recommend additional <br />deployment phases. For example, it may be recommended to initially concentrate on core functionality <br />requirements, followed by optional features after a period of stabilization and acceptance by the customer <br />community, resultirig in a more efficient project and improved customer experience. Any mutually agreed- <br />upon changes to the deployment approach will be handled through the Kronos standard change control <br />procedures. <br />County of Orange SOW 020311 -R3M.docx Kronos Confidential Page 5 <br />