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<br />connection with such actions will be paid out of the Operating Account (as <br />defined in Subparagraph 2.3 c., hereof) as Property expenses. Agent will charge <br />evicted residents for ail eviction costs as allowed by North Carolina law. <br />d. Agent will provide written notice of lease termination in accordance with the <br />provisions of the applicable lease form and with applicable requirements of law. <br />e. Agent will inspect all apartments at least once a year. The purpose of this <br />inspection is to make sure that every unit it being maintained in a decent, safe, <br />and sanitary condition. Annual unit inspections also provide Agent with an <br />opportunity to identify unreported maintenance problems before they become <br />serious. <br />A Service Request will be issued to take care of maintenance problems that are <br />the Agent's responsibility to correct. If it is the resident's responsibility to <br />correct, a letter should be sent to the resident outlining the conditions or problems <br />found and a specific time frame for correction. <br />A follow-up inspection should be conducted at the end of the time frame given in <br />the letter. If there is damage that is caused by the resident, visitor, guest or invitee <br />and the resident is unable to repair or correct it, then Agent shall make the <br />necessary repairs, and the current resident will be billed for the cost of the repairs. <br />In case of extreme damage or excessively poor housekeeping the lease may be <br />terminated or not renewed by Agent. <br />2.11 Maintenance and Repair. <br />Agent will maintain the Property in good repair in accordance with this Plan and local <br />codes and in a condition at all times acceptable to the Owner. This will include, but not <br />be limited to, cleaning, painting, decorating, plumbing, carpentry, grounds care, and such <br />other maintenance and repair work as may be necessary, subject to any limitations <br />imposed by the Owner in addition to those contained herein. <br />Incident thereto, the following provisions will apply: <br />a. Agent will complete routine and preventive maintenance activities in the most <br />cost effective and efficient manner as possible. <br />b. Agent will contract with qualified independent contractors for extraordinary <br />repairs beyond the capability of regular maintenance employees. <br />c. Agent will systematically investigate all service requests from residents, take such <br />action thereon as may be justified and will keep records of the same. Emergency <br />requests will be received and serviced on a twenty-four (24) hour basis. Serious <br />complaints will be reported to Owner for investigation. Non-emergency work <br />requests shall be completed within ten (10) days. <br />