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rejection and the right to request an informal conference with the Agent <br />within fourteen (14) days or to show mitigating circumstances. If the <br />applicant requests an informal conference, Agent will give the applicant a <br />final decision within ten (10) days of the meeting. <br />Procedure for an Informal Conference. <br />a} An applicant must make a written request to Agent's Management <br />Office within fourteen (14) days from the date of adverse notice or <br />decision. <br />b) Agent will hold an informal conference with the complaining <br />applicant rx~Zthin ten (10} calendar days, and attempt to resolve the <br />complaint. <br />c) A decision on the informal hearing shall be prepared by Agent and <br />mailed to the applicant or their legal representative within ten (10) <br />calendar days. <br />7. Agent will make diligent efforts to provide units wwhich are designed for <br />families with physically disabled members who require such units. <br />Resident transfers will be accommodated in accordance with Agent's <br />Transfer Policy which is attached as Appendix "B". <br />2.7 Affirmative Marketing Efforts. <br />Tlie Agent will adopt a strategy for affirmatively marketing the Property in accordance <br />with an Affirmative Fair Housing Marketing Plan ("AFHMP"). <br />Agent will use its diligent efforts to obtain and maintain amixed-income community and <br />evenly scatter units serving households with incomes below 30% of median income <br />throughout the Property so as not to concentrate such units in any particular area or areas. <br />All outreach activity will be documented by Agent, and records will be maintained that <br />provide racial, ethnic and gender data on al} applicants and residents, consistent with the <br />AFHMP. <br />2.8 Resident Orientation. <br />a. Resident orientation will be conducted by the Agent and begin during the <br />application stage and continue throughout the initial move-in inspection of the <br />dwelling unit. As residents are accepted for occupancy, Agent will conduct an <br />orientation session with each family. That meeting will include dialogue with the <br />family regarding its interest and expectations regarding community life on the <br />property. <br />