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purchased Software Support for such Software, and are indicated by a change in the numeric identifier to <br />the Software in the digit to the right of the decimal point. Software Support will include standard periedic <br />Software Maintenance Releases, if any, that are provided by Farragut from time to time. If Farragut <br />determines, at its awn discretion, that a reported Software defect requires a programmatic change fo the <br />Software, Farragut shall provide the Software correction in the form of a Software Maintenance Refiease- <br />Customerpromptly will install alt Software Maintenance Releases provided by Farragut. Software Support <br />will also include reasonable assistance, upon request, during Farragut's normal business hours by <br />#efephone, a-mail, web, or Farragut's CSC for the installation of any new Software Maintenance Releases <br />for the Software. On-site installation of Software Maintenance Releases and any Customer staff training <br />specific to those Software Maintenance Releases are not included under Software Support. !f Customer <br />requires on-site installation of Software Maintenance Releases by a Farragut technician, those services <br />must be requested in writing in advance to Farragut by Customer. Any such services wilt be invoiced to <br />Customer by Farragut on a timd and materiats basis, plus reasonable and aclual expenses. Modifications <br />to the Software by anyone, other than Farragut staff may render the Software Maintenance Releases <br />incompatible with the Software. <br />2.5 Services Not 1r)cluded. Software Support does not include: <br />(aj Software Installation Implementation and Trainin4 Services. Farragut wiii not <br />provide Software installation, implementation or training services pursuant to ibis Agreement. Farragut <br />may provide these services io Customer by separate written agreement specifying the terms and <br />conditions of installation, implementaticn and/or training services and reiafed fees and cf:arges. <br />{b) Custom Programming Services. Custom programming services are not included <br />In Software Support. Farragut may provide custom programming services to Customer by separate <br />written agreameni between Farragut and Customer specifying fhe custom programming services and <br />related fees and charges. Custom programming services could include development of custom computer <br />programs, custom programming related to the Software, and installation, training and maintenance with <br />respect io such custom computer programs and custom programming. <br />(c} On-Biqa Support. On-site support is not Included in Software Support. At <br />Farragut's discretion as provided in Section 2.3(c) of this Schedule or upon receipt of a written request <br />from Customer, Farragut wilt provide Customer on-site support at a mutually agreed upon time. Customer <br />agrees to pay Farragut for on-site support on a time and materials basis at Farragut's then prevailing <br />rates, plus expenses (including but not limited to travel, lodging and miscellaneous expenses}, and for <br />replacements at Farragut's list prices, unless otherwise agreed in writing by Farragut and Customer. <br />(d) Hardvyare. Third-Party Software and Related Supplies. Farragut will not provide <br />any hardware, third party software or related supplies pursuant to this Agreement. Farragut may provide <br />hardware, third-party software and related supplies to Customer by separate written agreement between <br />Farragut and Customer specifying the terms and related fees and. charges. <br />(e) Customer Infrastructure Defects. Trouble-shooting, diagnosing or otherwise <br />identifying defects that are a result of Customer's hardware and/or software systems (°C~u tourer <br />Infrastructure") that the Software has been installed on for operation era not covered by Software Support. <br />Any defect that is reported against the Software and which is subsequently determined by Farragut to be <br />caused by Customer lnfras#ruciure shall be the responsibility of Customer and any time extended by <br />Farragut to trouble-shoot, diagnose ar otherwise identify the cause of said defect shalt be chargeable to <br />Customer at Farragut's prevailing rates prevailing rates, plus expenses (including but not limited to travel, <br />lodging and miscellaneous expenses), and for replacements at Farragut's fist prices, unless otherwise <br />agreed in writing by Farragut and Customer. Customer agrees to waive the requirement for prior written <br />approval in the case of a Customer Infrastructure defect. <br />(f) Other Support Services. If Farragut, in ifs discretion, provides other support, in <br />addition to the Software Support described under this Schedule, Customer will pay Farragut for the <br />services on a time and materials basis at Farragut's than prevailing rates, .plus expenses, and for' <br />t3- <br />