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b. For interpretation services only: <br />The Provider will record the start and finish time worked to the minute. <br />After the first hour of service, payment .will be calculated and paid per <br />minute. <br />ii. The Provider shall submit one invoice per client, unless there is a block of <br />appointments without interruption. Without interruption means that there <br />were no cancelled appointments and no lunch hour included. This is <br />appropriate for a group of clients who are served for the same type of <br />appointment, at the same location. (e.g., a morning in the dental clinic, an <br />afternoon serving back-to-back refugee. communicable disease screening <br />appointments.) When in doubt, please contact the OCHD Language <br />Coordinator. <br />iii. In the event of a cancelled appointment, the Provider is required to stay until <br />relieved of duty by the nurse supervisor or the individual in charge of <br />clinical operations. OCHD staff may require other interpreter-related <br />services in place of the scheduled appointment. As stated above, the <br />Provider may submit an invoice in the event of a broken appointment {with <br />less than 24 hour notice). <br />'v: I ' tirrg6Ci~H~taffwitlr ~1 m~call <br />outside of a scheduled appointment time, the Provider should complete a <br />Call Log to submit along with an invoice describing the services performed. <br />This type of service is paid by the minute, without a one hour minute <br />requirement for payment. <br />v. In the case of an unexpected closing or delayed opening {e.g., inclement <br />weather) of the Health Department when providing interpretation services, <br />the Provider shall not be paid for missed appointments. When in doubt, the <br />Provider can call 732-8181 to see if county offices are open or are on a <br />delayed schedule. When possible, the Provider is also asked to help call <br />his/her scheduled clients to inform them of the delay or closing. <br />c. OCHD Responsibilities: <br />i. OCHD will compensate Provider for interpretation services rendered at an <br />hourly rate. Per hour reimbursement will begin at the tune the Provider <br />meets with OCHD staff for the appointment and ends at the time the staff <br />and interpreter contact is completed. There will be a minimum of one {I) <br />hour of service for an appointment. <br />ii. OCHD will reimburse the Provider for one (1) hour of interpretation service <br />in the event of a same day cancelled appointment, That includes <br />appointments for clients who do not show up for an appointment, and for <br />those who cancel an appointment with less than 24 hour notice. Exception: <br />"Family" Refugee Health Assessment (communicable disease and/or <br />physical exam) appointments with 3 or more family members will only be <br />reimbursed for a total of two (2) hours in the case of same day cancelled <br />appointments. OCHD will not reimburse the Provider if ail appointment is <br />cancelled with more than 24 hour notice. <br />Revised June 2010 4 <br />