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ii, The Provider shall submit one invoice per client, unless there is a block of <br />appointments without interruption. Without interruption means that there were no <br />cancelled appointments and no lunch hour included. This is appropriate for a group <br />of clients who are served for the same type of appointment, at the same location. <br />(e.g., a morning in the dental clinic, an afternoon serving back-to-back refugee <br />communicable disease screening appointments.) When in doubt, please contact the <br />OCHD Language Coordinator. <br />iii. In the event of a cancelled appointment, the Provider is required to stay until <br />relieved of duty by the nurse supervisor or the individual in charge of clinical <br />operations. OCHD staff may require other interpreter-related services in place of the <br />scheduled appointment. As stated above, the Provider may submit an invoice in the <br />event of a broken appointment (with less than 24 hour notice}, <br />iv. If the Provider is assisting OCHD staff with a large volume of phone calls outside of <br />a scheduled appointment time, the Provider should complete a Call Log to submit <br />along with an invoice describing the services performed. This type of service is paid <br />by the minute, without a one hour minute requirement for payment. <br />f. In the case of an unexpected closing or delayed opening (e.g., inclement weather) of the <br />Health Department, the Provider shall not be paid for missed appointments. When in doubt, <br />the Provider can call 732-8181 to see if county offices are open or are on a delayed schedule. <br />----------- Whin possible,~h.e~viderss_.also._asked to help call his/her scheduled clients to inform <br />them of the delay or closing, <br />g. Provider represents and agrees that Provider is qualified to perform and fully capable of <br />performing and providing the services required or necessary under this Agreement in a fully <br />competent, professional and timely manner to the satisfaction of the County. Provider shall <br />be responsible for a!1 errors or omissions, in the performance of the Agreement. Provider <br />shall correct any and all errors, omissions, discrepancies, ambiguities, mistakes or conflicts <br />at no additional cost to the County. <br />2, OCHD Responsibilities: <br />a. OCHD will compensate Provider for services rendered at an hourly rate. Per hour <br />reimbursement will begin at the time the Provider meets with OCHD staff fpr the <br />appointment and ends at the time the staff and interpreter contact is completed. There will <br />be a minimum of one (1) hour of service for an appointment. <br />b. OCHD will reimburse the Provider for one (1) hour of service in the event of a same day <br />cancelled appointment. That includes appointments for clients who do net show up for an <br />appointment, and for those who cancel an appointment with less than 24 .hour notice. <br />Exception: "Family" Refugee Health Assessment (communicable disease and/or physical <br />exam) appointments with 3 or more family members will only be reimbursed for a total of <br />two (2} hours in the case of same day cancelled appointments. OCHD will not reimburse the <br />Provider if an appointment is cancelled with more than 24 hour notice. <br />c. OCHD will not reimburse for any Provider mileage. <br />d. OCHI? will process invoices on a monthly basis. Checks wil4 be mailed directly to the <br />Provider in accordance with the Finance Department's schedule. <br />3. The teen of this Agreement shall be from July 1, 2010 to Tune 30, 2011. <br />Revised Juae 2010 3 <br />