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18 <br />Attachment C <br />INTEGRATED BUSINESS SOLUTIONS <br />STORE MANAGER <br />POSITION REQUIREMENTS <br />Leadership Competencies <br />• Generates vision and resourcefulness <br />• Fuels customer focus <br />• Exemplifies initiative, achievement, and effectiveness <br />• Builds teamwork and collaborative relationships <br />• Earns trust and respect <br />• Invigorates people and careers <br />Values <br />• Customer focus <br />• Execution and results <br />• Adaptability and creativity <br />• Attention to detail <br />• Integrity and honesty <br />• Team effort <br />• Pride <br />Position Performance Measures <br />• Asset ManagementlProtection <br />• Operational effectiveness <br />• Store appearance <br />• Safe working environment <br />• _ Safety and security audit results <br />Business Management/Execution <br />• Achieve mission/vision/values through execution of plans designed to create superior <br />customer experiences and achieve assigned results <br />• Monitor store performance on a daily, weekly, monthly, and year to date basis <br />• Identify issues and solve them effectively <br />• Work daily with business partner to establish initiatives and business plans for the <br />operation <br />Customer Focus <br />• Build a store team that consistently delivers high levels of customer service and business <br />results <br />• Coach team to achieve success and provide superior service <br />• Address customer service issues immediately <br />1 <br />