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- <br />Model EMS System means an approved EMS System that chooses <br />to meet the criteria for and receives this designation by <br />the Office of Emergency Medical Services. <br />Office of Emergency Medical Services (GEMS) means a section <br />of the Division of Facility Services of the North Carolina <br />Department of Health and Human Services. <br />Operational Protocols means the official written <br />administrative policies and procedures of the Orange County <br />EMS System, as amended, that provide guidance for the day - <br />to -day operation of the EMS System. <br />Owner means any Person or entity that owns an Ambulance or <br />other EMS Services Vehicle and provides EMS Services <br />covered by this Franchise. <br />Patient means an individual who is sick, injured, wounded <br />or otherwise incapacitated or helpless such that the need <br />for some medical assistance might be anticipated while <br />being transported to or from a medical facility. <br />Person means any individual, firm, partnership, <br />association, corporation, company, group of individuals <br />acting together for a common purpose, or organization of <br />any kind, including any governmental agency other than the <br />United States. <br />Physician means a medical or osteopathic doctor licensed by <br />the North Carolina Medical Board to practice medicine in <br />the North Carolina. <br />Practice Settings means the areas of practice for the <br />credentialed personnel that provide EMS Services pursuant <br />to this Franchise as provided for by Law at the location of <br />a physiological or psychological illness or injury <br />including transportation to an appropriate treatment <br />facility if required; at public or community health <br />facilities in conjunction with public and community health <br />initiatives, in hospitals and clinics; in residences, <br />facilities, or other locations as part of wellness or <br />injury prevention initiatives within the community and the <br />public health system; and /or -at mass gatherings or special <br />events. <br />6 <br />