2004 NS Health - UNC Health Link for After Hours Nurse Triage Services for Primary Care

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T El E. Notify the Practice of any lawsuits or claims filed by a patient of the Practice against it, its physicians, and its mid -level practitioners, if any, which involve the services of HealthLink PM within five (5) business days of his/her receipt of notice of such a claim having been filed. The University and/or UNC Hospitals will provide the Practice with any non- privileged information related to such claim(s) that is reasonably requested by the Practice. 2. The Practice will: A. Periodically review existing guidelines and provide new guidelines and protocols applicable to its patients who call HealthLink PM in order to assure that such guidelines and protocols are consistent with the generally accepted standard of medical practice in the community in which the practice is located. The parties agree that the Practice will provide back -up to the nurses who provide the services of HealthLink PM. B. Notify its patients of the availability and hours of operation of HealthLink PM's services, and encourage them to make use of such services. C. Authorize the University and/or UNC Hospitals to use the Practice's name in connection with the marketing of and promotional activities for HealthLink PM. D. Be responsible for the provider - patient relationship and for the health care provided to each of its patients. Physicians and mid -level practitioners who provide service under this agreement shall: be responsible for responding to pages in a timely manner; ensure that the pager is operational; and call patients directly if deemed a second level triage by HealthLink PM charge nurse. E. Provide appropriate physician supervision of mid -level practitioners who provide health care services to patients of the Practice. F. Obtain and maintain professional liability insurance, including medical malpractice insurance, at its expense, in amounts of at least $1 million for each occurrence, and $3 million annual aggregate to ensure the Practice, its physicians, and its mid -level practitioners, if any. At no time during the term of this Agreement will the Practice cause the insurance coverage required to be reduced below the minimum amounts stated herein. The Practice will notify the University and UNC Hospitals at least thirty (30) business days prior to the termination, cancellation, or lapse of such insurance. In the event that the Practice procures and maintains a "claims made" policy as distinguished from an "occurrence" policy, the Practice will obtain and maintain prior to the termination of this Agreement, "Tail" coverage to continue and extend coverage complying with this Agreement after the end of the terms of the claims made policy. 3/97 I