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8 <br />Role of Senior Leaders <br />Become knowledgeable about QI <br />Build time in for QI work in daily processes <br />Provide resources and training for staff <br />Assure managers empower staff to <br />continuously make improvements with small <br />tests of new ideas <br />Ask QI teams to brief them regularly on their <br />improvement work <br />Reward and recognize successes <br />11 <br />QI Methodologies <br />"Lean" thinking <br />Identify and eliminate wasteful activity <br />Create an efficient and waste-free continuous flow system <br />PDSA cycles <br />Plan, Do, Study, Act cycles of rapid improvement <br />Kaizen event <br />Intensive multi-day focused improvement efforts by QI <br />team <br />12 <br />