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5 <br />What QI is NOT <br />Quality Assurance (QA) <br />Monitoring and evaluating a service to <br />assure minimum quality standards are <br />met (i.e. audits) <br />Measuring programs and services <br />against protocols or policies & <br />procedures <br /> <br />Principles of Improvement <br />~. Know why you need to improve (AIM) <br />2. Have feedback mechanism to show <br />improvement (MEASURES) <br />3. Develop effective changes for improvement <br />(IDEAS) <br />a. Test changes before implementing (TEST) <br />5. Know when & how to make changes spread <br />(IMPLEMENT/SUSTAIN) <br />Source: The Improvement Guide, pg. 25 <br /> <br />