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4 <br />Key Features of QI <br />Focus on systems, not individuals <br />Ideas/changes from customers & front line <br />staff <br />The "intervention" is designed through testing of <br />ideas/changes <br />Frequent, ongoing measurement and data <br />driven decision making <br />Never ending process (never "done" <br />0 <br />Elements of QI <br />Hands on experience <br />Managers believe in the value of QI <br />Experts are those on the front line <br />Staff buy-in and staff involvement critical to <br />success <br />Small changes can create big results <br /> <br />