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18 <br />QI Initiative 2 <br />Southern Human Services Center Clinic Flow <br />Quality Improvement Project and Kaizen <br />Event <br />Orange County Health Department <br />Quality Improvement Program <br />November 2010 <br />31 <br />SHSC Clinic ~~im Statement <br />What do we want to do? <br />Improve client flow <br />Decrease wasteful activities <br />Reduce wait time for client, clinicians, and staff <br />Whv is this important? <br />Improve client satisfaction and staff morale <br />Demonstrate productivity to supervisors and policy- <br />makers <br />Demonstrate value to the community <br />Improve client outcomes <br />32 <br />