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17 <br />Documentation Improvements <br />- Billing Invoice <br />Attached to report form -often ignored <br />Separated invoice and mailed with report <br />Colored ink for visibility <br />Three step billing <br />~. Invoice <br />z. Past Due Notice <br />s. Final Notice <br />z~ <br />Future Plans <br />Concentrate on completing inspections as a <br />priority over billing until additional staff is <br />available <br />Advocate for resources to do the following: <br />Merge databases <br />Pursue electronic reporting to customers, <br />electronic billing, and credit card payment <br />Pursue collections through new county process <br />30 <br />