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16 <br />Documentation Improvements <br />- Notification of Inspection <br />~. Letterhead format with mail merge form <br />2. Generic postcard notice <br />One size fits all <br />3. Postcard notice <br />Color coded <br />System specific <br />z~ <br />Documentation Improvements <br />- Inspection Report <br />~. Combined detailed report and bill <br />2. Separated invoice from report <br />s. Simplified "Report Card" format <br />Summary information only <br />Over-simplified <br />a. Moderate detail <br />s. Reversed order of summary info and detail <br />28 <br />