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15 <br />Balancing Costs <br />WTMP INSPECTIONS <br />COMPLETED <br />120% <br />100% <br />80% <br />60% <br />40% <br />20% <br />0% <br />1st 2nd 3rd 4th 1st 2nd 3rd tPercent <br />2009 2009 2009 2009 2010 2010 2010 Inspections <br />zs <br />Key Learnings <br />Current tracking system cannot capture <br />essential data points for comparing <br />inspection date to billing date to receipt date <br />Significant balancing measure of low 3rd <br />quarter inspections <br />Staff retirement <br />Intensive effort tracking and implementing QI <br />changes in current system <br />2~ <br />