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14 <br />Other Measures <br />Comparing Payment of Fees <br />100.00% <br />80.00% <br />60.00% ^ 2009 <br />QI <br />40.00% ^ 2010(2nd) <br />20.00% <br />0.00% <br />~~ •,a <br />o ry,~a ,~o <br />23 <br />Ke Im rovements <br />Y p <br />WTMP Percent Collections <br />100% <br />90% ~ QI Goal <br />................. <br />~ 80% 88% <br />~ 70% <br />0 60% <br />~ 50% <br />~ 40% <br />30% <br />m 20% <br />a <br />10% <br />0% <br />2002 2003 2004 2005 2006 2007 2008 2009 2010 <br />Year percentage <br />24 <br />