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10 <br />AIM Statement <br />By September 1, 2010, we aim to increase the <br />fee collection rate of the Wastewater Treatment <br />Management Program (WIMP) by 20% over the <br />2009 rate. This is important for: <br />Orange County taxpayer equity for this mandated <br />service; <br />Departmental collection of budgeted revenue; and <br />Orange County cost recovery for mandated <br />inspections. <br />15 <br />AIM Statement <br />We will achieve this by closely examining and <br />improving the current process <br />for client notification of WIMP inspections <br />the time interval between the time of inspection and <br />the mailing of the report and invoice <br />the current format of the report and invoice <br />the payment reminder process. <br />16 <br />