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Upon ePlus' completion of a Milestone or Service ePlus shall notify Customer of completion of a specific Milestone <br />or Service performed by providing one of the following forms of acceptance: <br />• signed work order or time sheet; <br />• Milestone/Service Completion Certificate ("MCC"), a sample of which is provided in Appendix A); or <br />• Project completion document. <br />Customer has five (5) working days from the receipt of the MCC to schedule appropriate personnel to review the <br />particular Milestone or Services performed and sign the MCC. Signing of the MCC, or Customer's failure to <br />respond to the MCC within the designated five (5) working day period, signifies Customer's acceptance of the <br />Milestone and that Services have been performed as described in the MCC and in accordance with the SOW. In <br />order to refuse acceptance of the Services performed, Customer must provide ePlus with full details that show that <br />Services do not conform to the SOW. ePlus shall address such non-conformance in a timely manner. ePlus shall <br />compile an action plan to correct any deficiencies and the process for acceptance detailed herein shall be repeated <br />until such time as all deficiencies have been resolved and the Services meet the requirements of the SOW. <br />Acceptance may not be withheld due to defects in Services that do not represent a material non-conformance with <br />the requirements of the SOW. <br />7.1 For the Services performed under this SOW, the Customer agrees to pay ePlus a fee of One Hundred <br />Ninety Us Dollars, $190.00/hr. (the "Fee") for each hour of engineering time performed. Such fees include <br />reasonable travel to and from the required location up to a maximum of fifty (50) miles and incidental expenses. <br />Fees for three days of services shall not exceed: $4,560.00 <br />There is a four-hour minimum daily billing for all on-site work. <br />Customer shall issue a purchase order adequate to cover the Fee prior to commencement of Services. Fees for such <br />additional services related to but not defined in this SOW will be performed on a time and materials basis at a rate <br />set forth in a written amendment, as mutually executed by the Customer and ePlus. <br />7.2 Customer acknowledges that ePlus may participate in and retain the benefit of incentive plans or other <br />programs with, among others, its travel providers wherein ePlus may receive benefits, such as frequent flier miles or <br />other consideration for corporate travel volume. All fees, expenses and other charges for the Services do not include <br />any sales, use, excise, value added, or other applicable taxes, tariffs or duties, payment that may be due on such <br />amounts, and shall be the sole responsibility of Customer (excluding any applicable taxes based on ePlus' net <br />income or taxes arising from the employment or independent contractor relationship between ePlus and its <br />personnel). <br />8.1. In recognition of the likelihood that the fundamental nature of the work to be accomplished under this <br />Agreement may involve changes from time to time, the Parties hereby agree that a mutually agreeable written <br />direction ("Change Request"), may become peitinent,' and the Parties may make changes in any one or more of the <br />following items: <br />,; <br />8.1.1 The scope, descriptions or specifications for the Services, or other documents to be furnished; <br />8.1.2 The times or places of performance or delivery of the Services, or other documents to be provided; <br />8.1.1 Customer's changes to the Project Plan; <br />8.1.3 Unavailability of resources which are beyond ePlus' control; and/or, <br />8.1.4 Environmental or architectural conditions not previously identified. <br />8.2 In the event either party desires to change this SOW, the following procedures shall apply: <br />8.2.1 The party requesting the change will deliver a "Change Request" (attached as Appendix B) to the <br />other party. The Change Request will describe the nature of the change, the reason for the change, <br />and the effect the change will have on the scope of work, which may include changes to the <br />Deliverables and/or the schedule. <br />©2010 ePlus Technology, inc. <br />11/O1/10 <br />~ _ .. <br />`, <br />