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4.1 The following assumptions together with those detailed elsewhere were made to create this SOW. Should <br />any of these assumptions prove to be incorrect or incomplete then ePlus may modify the price, scope of <br />work or Milestones. Any such modifications shall be managed by the Change Management Procedure set <br />forth in Section 8.0, <br />4.1.1 Where applicable, Customer's Site shall be ready prior to the date scheduled for ePlus to perform the <br />Services. Costs associated with Customer's failure to (I) make the Customer Site ready (as <br />determined by ePlus); or (2) meet any of the other responsibilities specified in this SOW shall be <br />billed at ePlus' then-current time and materials rates plus travel and other related expenses. Any <br />additional costs incurred by Customer as a result of delays. shall be the sole responsibility of the <br />Customer. <br />4.1.2 Unless specified otherwise in this SOW, Services shall be performed during Normal Business Hours. <br />Customer may be responsible for any additional labor costs associated with Services performed <br />outside Normal Business Hours which are above and beyond the scope of this SOW. <br />4.1.3 This SOW defines exclusively the scope of the Services that ePlus shall provide to the Customer. <br />This SOW shall not apply to any purchase, support or maintenance of the Product, the terms of which <br />will be governed by the Agreement. <br />4.1.4 In the event ePlus is required to provide third party materials under this SOW (i.e. cables, racks, etc.), <br />Customer shall be responsible for any costs, maintenance and/or warranty obligations therein. <br />4.1.5 Any acceptance tests conducted in respect of the Services detailed in this SOW shall apply only to the <br />Services detailed herein and shall not constitute acceptance or rejection of any Product purchased or <br />licensed separately by Customer. <br />4.1.6 ePlus shall have alead-time of up to 30 days from acceptance of Customer's purchase order to begin <br />Services. ~''" <br />4.1.7 ePlus will require a schedule extension of up fo 30 days for any personnel change requests made by <br />Customer. <br />5.1 The project timeline estimate for the planning and execution of Services is beginning estimated to start <br />within thirty (30) days from the Effective Date for a duration of not more than three (3) days after start. If Services <br />have not been scheduled at the execution of this SOW, a timeline should be developed mutually by both parties and <br />agreed to prior to the commencement of each Services phase. The actual start date will depend on the following <br />considerations: <br />a) Scheduled availability of a qualified systems engineer.' <br />b) Receipt of Product and any necessary equipment. <br />c) Receipt of signed SOW from Customer prior to proposed start date. <br />d) Receipt of purchase order from customer. <br />5.2 Either party may terminate the SOW for any reason on thirty. (30) days prior written notice to the other <br />party. Upon any such termination, ePlus will be paid all fees and expenses which have been incurred or earned in <br />connection with the performance of the Services through the effective date of such termination. Additionally, in the <br />event Customer cancels any Services with less than two (2) weeks prior notice, Customer shall reimburse ePlus for <br />any non-refundable expenses incurred in preparation for such cancelled Services. <br /> <br />©2010 ePlus Technology, inc. <br />11/O1/10 <br />