2011-072 IT - ePlus Technology for professional services with IT support

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• Providing a Network Engineer to perform a discovery on Customers existing network infra5tiucture to determine layout and number of devices • Verify interswi~ch links are properly configured and remediate if necessary • Harden spanr-rig tree configuration to minimize impacts endpoints can have on topology • Determine additional remediation steps and make recommendations 2.2.3 Deliverables: 2.2.3.1 ePlus and/ or its subcontractor shall provide the following Deliverables: a) Diagram of current HP Network Topology b) Document any configuration changes 3.1 Resource Responsibilities: During the course of this project, the ePlus resource(s) will require the support of Customer staff and computing resources in order to complete the effort. If the required Customer resources cannot be made available, the scope of the work, the work schedule, or both may be affected. In connection with the Services performed by ePlus for this SOW, Customer agrees to the following requirements: 3.1.1 A work area suitable for the tasks to be performed and any required software and/or documentation necessary to complete this project. 3.1.2 For any hardware or software procured directly by Customer not specifically identified in this Section 3.0, Customer agrees to provide such hardware, software, support documentation, and instructions when required. 3.1.3 Arrange for acceptance,. oft all equipment, included in this Section 3.0, to the Customer's premises. Customer agrees ~to,provide a secure storage location for all equipment delivered to the premises until scheduled for Installation by ePlus. 3.1.4 Provide contact personnel to' escort the engineer through the facility. 3.1.5 Provide access during the work hours required for this project (during Normal Business Hours). 3.1.6 Customer will provide ePlus with the current network topology. 3.1.7 Customer will provide electrical power outlet(s) to support the requirements of the installed network equipment. 3.2 System Responsibilities: • Customer is responsible for providing all software and associated licenses. • If the project is extended beyond timeline described in Section 5 "Period of Performance" below, and/or continuous on-site support. is requested by the Customer after project is completed, then the cost for this service will be negotiated and paid for by the Customer. • Unless otherwise agreed to by the parties, Customer shall respond within two (2) business days of ePlus' request for documentation or information needed for the project. • Customer shall ensure that contracts with its own vendors and third parties are fully executed and reflect the correct terms to enable Customer's business requirements to be met in full. In addition, Customer shall be responsible for all payments to, and the work performance of, all non-ePlus entities assigned to, or working on this project. • ePlus will not be held responsible for data loss. Backups should be performed prior to work starting. All data is the responsibility of the Customer. • ePlus will not be held .responsible for delays or failures to perform related to the customized, configured or specialized software needing modification by the manufacturer. • ePlus shall not be responsible for support and maintenance of Products. • Unless otherwise specified in this; SOW, ePlus shall not be responsible for any customization of, or labor to install software (except pre-installed IOS). • Services do not include resolution of software or hardware problems resulting from third party equipment or services or problems beyond ePlus' control. • Services do not cover non-ePlus software installed on any Product. • Services exclude any hardware upgrade required to run new or updated software. m2010 ePlus Technology, inc. 11/O1/10