2011-072 IT - ePlus Technology for professional services with IT support

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1.1 This Statement of Work ("SOW") is made this 29`s day of March, 2011, ("Effective Date") pursuant to the Customer Master Agreement dated , _ (hereinafter referred to as "Agreement") by and between ("Customer") and ePlus Technology, inc. ("ePlus") (or also referred to individually as "party" or collectively as "parties"), the parties hereto hereby agree to the performance of the Service(s) described below. 1.2 This SOW shall define the scope of the project's Services and the Deliverables that ePlus shall provide to Customer. The terms of this SOW are limited to the scope of this SOW and shall not be applicable to any other SOWS which may be executed between the parties. The terms and conditions of this SOW prevail regardless of any conflicting terms on a purchase order, other correspondence and any and all verbal communications. This SOW may be modified only by means of a duly executed written amendment. Neither the terms of any purchase order, invoice, or other instrument documenting a payment or transaction that is issued by either party in connection with this SOW, nor any other act, document, usage, custom, or course of dealing shall modify the terms of this SOW. 1.3 This document contains Customer-specific requirements related to the Customer's procurement of certain ..services ("Products"/"Services" or "Work") from ePlus. All information included in this SOW is considered confidential, and should be used in accordance with the confidentiality provisions of the Agreement. The sole authority to commence any Services hereunder by ePlus or to obligate payment by Customer shall be this written SOW executed by both parties hereto. ePlus reserves the right to accept or reject any purchase order, as necessary. 2.1 PROJECT DEFINITIONS: 2.1.1 "Customer Site(s)" or "Site(s)" -the physical site(s) designated by the Customer (other than ePlus sites) where the Services may be performed.. ,~., 2.1.2 "Deliverable" -all deliverables, documentation, whether in hard copy or electronic form, such as analyses, reports, manuals, test results, or any other item other than Product provided by ePlus to the Customer pursuant to the terms of this SOW. 2.1.3 "Implementation" -the activities specified in this SOW such as project management, design review, configuring, staging, installation, and testing performed by ePlus. 2.1.4 "Installation" -the physical activity required to place a Product into a Customer Site. 2.1.5 "Milestone" - a specific goal, objective or event pertaining to Services described under the terms of this SOW. 2.1.6 "Normal Business Hours" -the hours of Monday through Friday 8:OOam to S:OOpm local time, excluding any ePlus observed holidays. A list of ePlus observed holidays will be provided upon request. 2.1.7 "Product(s)" means third-party hardware and/or software in connection with which Services are being provided herein. 2.1.8 "Project Plan" - a plan documenting all aspects of the Services. 2.1.9 "Professional Services" or "Services" -the services provided by ePlus and/or its subcontractor to Customer under this SOW. 2.1.10 "Staging" -the assembly and software loading of Product prior to Installation at Customer Site. 2.2 PROJECT SCOPE: 2.2.1 The purpose and major scope of this project is to provide HP Network troubleshooting and remediation recommendations on a T&M basis. ePlus and/or its subcontractor shall provide these Services at the following Customer Sites: • Orange County Government Offices located in Hillsborough, NC 2.2.2 Services will include: ©2010 ePlus Technology, inc. 11/Ol/10