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16 <br />ORANGE COUNTY, NORTH CAROLINA <br /> STATIONS ENGINE AERIAL TANKER BRUSH COMMAND~UTIDTY~ <br />MULTIPLE PURPOSE TOTAL COMMENT <br />New Hope 2 3 2 1 3 9 <br /> <br />Orange Rural <br />2 <br />3 <br />1 <br />3 <br />1 <br />3 <br />11 The department <br />maintains three <br />pumper- tankers. <br />Orange Grove 1 2 2 1 1 6 <br />White Cross 1 2 1 1 2 6 <br />Total 20 32 4 15 9 22 82 <br />AVERAGE RESPONSE TII~ <br />F_xhibit 9 shows average response time for fire and emergency medical service <br />calls for service in Orange County. The information was reported by the Orange <br />County Department of Emergency Services. The County, as a result of software <br />limitations, was not able to generate other response time information. While average <br />response times are interesting, these data do not provide a clear picture of the actual <br />emergency response within the County. Ideally, the response times should be <br />reported in time segments, such as number and percent of responses within two <br />minutes, four minutes, six minutes, etc. <br />Exhibit 9 provides data for 2007, 2008, and 2009. The average response time <br />for fire response in 2009 was seven minutes and 49 seconds. Average response time <br />for EMS in 2009 was 11 minutes and 24 seconds. The information in Exhibit 9 <br />displays call processing time (received to dispatch), dispatch to en route time, en <br />route to on-scene time, and the total response time from dispatch to arrival on-scene. <br />EXHIBIT 9 <br />AVERAGE RESPONSETIMES - 2007, 2008, AND 2009 <br />RECEIVED TO DESPATCH TO EN ROUTE TO II DISPATCH TO TOTAL AVG. <br />DISPATCH EN ROUTE ON- SCENE ON- SCENE RESPONSE TIME <br />All EMS (2007) 0:02:38 0:02:18 <br />All EMS (2008) 0:01:55 0:02:05 <br />All EMS (2009) 0:01:50 0:02:22 <br />All Fire (2007) 0:02:09 0:02:22 <br />All Fire (2008) 0:01:45 0:02:07 <br />All Fire (2009) 0:01:43 0:02:1 5 <br />0:04:55 0:07:13 0:09:51 <br />0:05:27 0:07:32 0:09:27 <br />0:07:12 0:09:34 0:11:24 <br />0:03:19 0:05:41 0:07:50 <br />0:03:52 0:05:59 0:07:44 <br />0:03:51 0:06:06 0:07:49 <br />~} MMA CONSULTWG GROUP, INC. I.3 <br />