2004 S Aging - A Helping Hand Agreement Renewal with Respite Care Providers & Aging

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,~ , 4. To staff each referred case within ten working days of the authorization date specified on the • service authorization form provided for each client by the Department, if possible, based on volunteer availability. 5. To maintain services once staffed over the service period stipulated by the Department. 6. To provide consistent staff assignment over the service period stipulated by the Department. 7. To provide services in two-hour minimum periods of service time, as specified in the service authorization. To provide weekly timesheets, signed by the client or responsible party, the aide, and the agency supervisor, which show the allocated weekly hours and the actual billable hours, time frame of service provided, and type of services provided. 9. To provide weekly billing reports for each client, explaining variances in schedules and variances in the plan of care. If timesheets are not provided, if tasks are not recorded, if timesheets do not include required signatures, or if variances in schedules and/or plans of care are not noted and explained, the corresponding bills will not be paid. 1 1. To provide upon request a written analysis of services provided since the beginning of the fiscal year, including total hours of service for each client, dates of services provided to each client, and explanations for any discrepancies between services requested and provided. 1. 12. To make every effort to promptly communicate by phone to the Department's Eldercare • Supervisor any staff changes, interruptions in services, or problems with clients' services. 12. To maintain appropriate client and personnel files at the Vendor's licensed office, and to ensure that such records that fully disclose the extent of the service provided to recipients are kept for three years from the first service date for each client and are available for inspection. 13. To make every effort to help clients understand the relationship beriveen the Vendor and the Department in providing in-home services to them. 14. To inform clients at least the afternoon before services are expected if there is to be any change in the time or duration of their services. 15. To under no circumstances ask clients referred to you by the Department about their economic status, or in any way attempt to recruit new clients from the Department's client pool. 16. To keep confidential any information about a client, which is shared by the Department or the client. Such information shall be shared only among other Department and Vendor staff who need to know in order to coordinate, manage, or deliver services to the client. 17. To provide to each client or responsible party a copy of their plan of care, a copy of their rights, • and any other documentation as necessary to ensure they are informed about what duties they should expect the volunteer/staff assigned to them to perform.