2004 S Personnel - MAGELLAN BEHAVIORAL HEALTH, INC Employee Assistance Program Contract Renewal

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to treatment recommendations received in connection with EAP Services and (2) provide regular telephonic recovery support to the Employee with regard to chemical dependency treatment. (6) Management Consultation. Magellan shall respond to inquiries by Sponsor's managers and supervisors with consultation in dealing with troubled Employees whose problems are affecting job performance. Consultations may include (a) coordinating Employee referrals to EAP Services, (b) discussing high- risk situations which may lead to a threat of violence in the workplace, (c) facilitating the return of an Employee to work, and (d) assessing and facilitating critical incident intervention. Magellan shall not disclose confidential information relating to any Employee without the authorization of such Employee. Sponsor agrees to pay Magellan based on the Fee Schedule and Conditions of Offer attached as Addendum C for management consultation services performed by Magellan in excess of the number, if any, included in the Basic Services. (7) Critical Incident Stress Debriefin¢. At Sponsor's request, Magellan shall provide CISD (as defined below) services to Sponsor's management and Participants to counter emotional distress caused by catastrophic or traumatic events. Sponsor agrees to pay Magellan based on the Fee Schedule and Conditions of Offer attached as Addendum C (excluding hours spent by Magellan planning and coordinating such CISD), plus expenses, for CISD services performed by Magellan hereunder in excess of the number, if any, included in the Basic Services. (8) Training_and Orientations. Magellan shall provide orientation to Sponsor's supervisors and employees to explain how they can make use of EAP Services. Specialized training is also available upon request. Sponsor shall receive, at no additional cost, up to the number of training hours included in the Basic Services as set forth in the Fee Schedule and Conditions of Offer attached as Addendum C. Sponsor agrees to pay Magellan based on the Fee Schedule and Conditions of Offer attached as Addendum C for specialized training services performed by Magellan in excess of the number, if any, included in the Basic Services. (9) Records and Reporting_ Magellan shall maintain a record for each Participant who contacts Magellan for EAP Services. Subject to the restrictions of Section 3.1, Magellan shall provide one or more statistical reports of Participant utilization of EAP Services. Such reports shall reflect Sponsor-specific data however, the reports will not include Participant-specific clinical information or other patient-identifiable information. (10) Run-Off Services. Sponsor acknowledges that, at the time of termination of this Agreement, some Participants may be engaged in counseling. Accordingly, Sponsor shall allow Magellan to continue to provide such EAP Services or to make other clinically acceptable arrangements for continued provision of Services, provided, however that Sponsor shall not be responsible for payment for more than the maximum number of Sessions specified in Fee Schedule and Conditions of Offer attached as Addendum C. Sponsor agrees to pay Magellan additional Service Fees at the rate indicated in the Fee Schedule and Conditions of Offer attached as Addendum C for each Session of EAP Services provided to a Participant pursuant to this section. The rights and obligations set forth in this section shall survive the termination of this Agreement. (b) For purposes of this Agreement, "Optional Services" means the following Services: (1) Ma,gellanAssist Coached Services. If Sponsor has selected MagellanAssist Coached Services as indicated by the designation on the Fee Schedule and Conditions of Offer attached as Addendum C, then Magellan shall provide Participants with access to Magellan's web-based multi-session program of individual coaching and feedback assembled and monitored by a licensed clinician, utilizing the principles of cognitive behavior therapy. (2) Legal Consultation Services. If Sponsor has selected Legal Consultation Services as indicated by the designation on the Fee Schedule and Conditions of Offer attached as Addendum C, then Magellan shall provide Participants with access to attorneys who can assess and assist with the routine legal needs of such Participants, except for legal needs relating to employment law. Participants engaging attorneys through this process shall be entitled to one free initial consultation per problem, either by telephone or face-to-face at the option Magellan Behavioral Health, Inc. Growing Business Services Agreement Rev. 3/08/04