2004 S Personnel - MAGELLAN BEHAVIORAL HEALTH, INC Employee Assistance Program Contract Renewal

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~ ~ .. RETURN THIS COPY TO THE CLERK'S OFFICE FOR THE PERMANENT AGENDA FILE SERVICES AGREEMENT ~~ THIS SERVICES AGREEMENT (this "Agreement") is entered into as of this 1st day of July, 2004 (p /~/~~j,~(L (the "Effective Date") by and between MAGELLAN BEHAVIORAL HEALTH, INC on behalf of itself and its '"~ Affiliates, ("Magellan") and ORANGE COLJN'fY ("Sponsor"). As used herein, unless otherwise indicated, capitalized terms shall have the meanings set forth in Article V. RECITALS WHEREAS, Sponsor has requested Magellan to provide certain employee assistance program services and WHEREAS, Magellan agrees to provide such services in accordance with the terms and conditions of this Agreement. NOW, THEREFORE, in consideration of the mutual covenants and promises set forth herein and for other good and valuable consideration, the receipt, adequacy and sufficiency of which are hereby acknowledged, Magellan and Sponsor hereby agree as follows: ARTICLE I SERVICES; SERVICE FEES 1.1 Services. Magellan agrees hereby to provide the Services to Sponsor during the Term and according to the terms and conditions of this Agreement as well as the "Fee Schedule and Conditions of Offer" attached as Addendum C. (a) For purposes of this Agreement, "Basic Services" means the following Services: (1) Telephonic Account Mana eg ment• The Magellan Account Manager serves as the point of contact for Sponsor and is responsible for answering questions about Magellan products, resolving service delivery issues, facilitating consultation on behavioral health topics, and advising Sponsor how it can most effectively use the Magellan EAP. Such account management services shall be provided to Sponsor telephonically. (2) Toll-Free Telephone Access. Magellan shall maintain atoll-free 1-800 or 1-888 telephone access line (the "Access Line") 24 hours per day, 7 days per week, to provide Participants access to assessment, counseling, referral and emergency crisis intervention services. Magellan shall provide telephonic services only or up to a designated number of face-to-face Sessions (as defined below) per Participant per problem per year, based on the model selected by Sponsor designation on the "Fee Schedule and Conditions of Offer" attached as Addendum C. (3) Professional Services. Except as otherwise provided in this Agreement, all direct clinical services provided through the Access Line shall be provided by EAP Clinicians. All face-to-face clinical Sessions shall be conducted by Participating Providers who have at least a Master's level degree in the appropriate field or such other training and practical experience that qualifies them to provide the applicable EAP Services. (4) Employee Communications. Magellan will provide to Sponsor for dissemination to its Employees brochures, wallet cards, quarterly employee newsletters, posters and manuals. If ERISA is applicable, Sponsor, or its designee, shall be deemed the Plan Administrator and Named Fiduciazy under ERISA with respect to other communications. (5) Treatment Compliance Monitoring. To the extent that an Employee so elects or if Sponsor makes a mandatory referral, then Magellan shall (1) monitor the compliance of the Employee with respect Magellan Behavioral Health, Inc. Growing Business Services Agreement Rev. 3/08/04