2004 S Revenue- Town of Chapel Hill Billing & Collection of Fees for Proposed Chapel Hill Stormwater Utility

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SCHEDULE A Al) - SERVICES • Billing will be established with ownership record of January 1 of each given year. Expectations are that the database provided by the TOWN would use the same ownership/existence timeframe. • Cost for billing exempt properties, persons qualifying for homestead exemptions and disabled veterans, et al, would be at the cost of the TOWN. • Expectations are that the data set from the TOWN will be compatible with the COUNTY billing record. Non-matches will be resolved by TOWN staff. All matters related to calculation of impervious surface as it relates to fee calculation is entirely the responsibility of the TOWN. • Expectations are that any "corrections" to the record after billing will be handled by the COUNTY through the written direction of the TOWN. Any resulting refunds will be issued by the TOWN, at the expense of the TOWN, directly to the persons entitled to the refunds. • The TOWN will provide to the COUNTY Assessor and Revenue offices contact individuals within the TOWN employment to deal with customer complaints or concerns. • It is anticipated that the TOWN will enter into an extensive education process with their citizens prior to billing. • It is expected that the TOWN will provide training to COUNTY employees of the Assessor and Revenue departments on the origins and need for the charge. • The COUNTY will provide the one time billing, receipt and distribution of funds, but will not be responsible for collection or legal recourse through the judicial system. • The TOWN will pay all costs described herein on a quarterly basis. The COUNTY will bill in conjunction with the tax revenue billing. • The TOWN agrees should the COUNTY upgrade or change software within the Taxation Systems, the TOWN will bear the equivalent expense of any customized software necessary to continue handling the Stormwater Management Utility Fee. • The TOWN agrees the personnel costs can change on a yearly basis due to anticipated pay increases due to cost of living and performance increases. The COUNTY will propose those changes to the TOWN allowing reasonable time for consideration during the annual budget development. • The TOWN agrees to handle all billing, receipt and distribution of Stormwater Management Utility Fee for those properties within the Town and not within Orange County.